At “Bit Guardian GmbH” (hereinafter referred to as “we”, “our” or “us”), there isn't room for compromise and our values orientate everything we do, including our rigorous compliance with the EU General Data Protection Regulation (GDPR). We strive to meet all compliance requirements of GDPR for EU citizens and legal residents.
We do not collect any personal data unless explicitly given permission from our users. We do collect some functional and technical data to ensure our product performs consistently and superbly. From the point of installer launch, here’s the data we use by default:
1. Events which describe a process from start to finish
For example, we track how many users have successfully downloaded and installed the software. This helps us to know that our installer is working properly.
2. Errors and problems during install, software launch, or uninstall
By learning about where things go wrong, we can fix the product effectively.
3. Telemetry data
This data helps us understand how our users use our features. Telemetry data is integral to improvement of the software.
4. Software crashes
This data is sent when the software crashes and contains technical information that helps our developers understand what is happening inside the product code.
All of the data we collect is anonymized, which means that no one can identify the data personally or link it to a specific user.
We will require certain personal details to identify the account. These include your email, name, mobile number. However, note that all our billings are processed via Google Play.
To report a bug or service problem, we offer a variety of options, including contact form, feedback form, email, and phone. Quite often it is necessary to get the user’s email address to appropriately follow-up on a support or bug request.
Users can opt-in to provide their email address when signing up for product email updates or blog emails. We securely store our email lists and never send unnecessary emails or SPAM. Furthermore, it is easy to unsubscribe from our email list or edit your email settings.
Under GDPR, all legal EU residents or citizens are data subjects. All data subjects have certain rights. As an EU citizen or legal resident, you have rights to:
If you have any questions regarding what information we have stored for you or you would like us to remove any personally identifiable data, please feel free to email us at email@example.com
Regarding data request forwarding, we send your data request to data processors out of goodwill. We are not responsible for the GDPR compliance of any third-party data processors. Similarly, our forwarded request does not replace a request by a data subject (user), and we deeply encourage users to follow-up with data processors directly to ensure their request is honored.